Customer Centric Billing Starts With People

15th May 2013
Billtrust
General
1

Billtrust has been focusing on giving our clients the tools to develop a customer centric billing process that delivers benefits throughout their organizations. The battle cry of every business is “THE CUSTOMER COMES FIRST!” Yet we need to constantly remind ourselves of this very basic principle. The most important aspect of understanding your customer is to appreciate, and never forget, that they are people. Oftentimes we get overwhelmed by ...

Mobile Billing: What Your Customers Want

17th April 2013
Billtrust
Electronic Billing,Mobile Billing,Utility Billing

A Customer Centric Billing process focuses on the needs of your customers; giving them what they want by making it easier for them to receive bills and make ...

Your Resource to the Future of Billing

27th March 2013
Billtrust
General

There are major forces of change that directly impact how your customers transact with you, including the time it takes for you to get paid. 1. USPS ...

How Does Your Billing Stack Up?

7th March 2013
Billtrust
Billing Presentment and Payment,Billing Service,Electronic Billing

Billing and finance professionals understand that the billing process is a critical part of an organizations’ bottom line. But is your electronic billing adoption better or worse ...

Strategic Billing Blog’s First Birthday

13th February 2013
Billtrust
General

The Strategic Billing Blog was launched in early 2012 and is celebrating it’s first birthday! Thanks to the many individuals who have contributed to the blog which ...

Why Customer Centric Billers Will Be Unaffected by USPS Service Cuts

Breathe easy fellow Customer Centric Billers! The following information will not affect your bottom line! Yesterday, breaking news was released that USPS Saturday service is ending in ...

Billing Rockstars’ Greatest Hits

30th January 2013
Billtrust
Billing Rockstar,Customer Centric Billing

In 2012 we saw a continued intersection of technology, payment channels and changing customer demands that create new opportunities for how businesses should transact with their customers. While ...

Four Things Not to Forget in Your Next Billing RFP

24th January 2013
Billtrust
General

It’s that time again. The contract with your current vendor is about to expire and you must consider what life might be like with someone else. While you’re ...

How to Graduate from a Strategic Biller to a Customer Centric Biller

17th January 2013
Billtrust
Billing Presentment and Payment,Customer Centric Billing

Customer Centric Billing is about embracing your customer’s demands in your billing process. At Billtrust we have been preaching this approach across the industry. However, we are commonly ...

Don’t Let the End of the World Stop Your Cash Flow: The Importance of Disaster Recovery Plans

2nd January 2013
Billtrust
Electronic Billing,Print Billing,Technology

Oh we really dodged a bullet. The apocalypse, doomsday 2012 just passed us by. Sorry Mayans, your calendar was wrong. What does that mean for us now? The ...